About Sun Business Solutions

Sun Business Solutions is a multifaceted an ISO 9001-2008 certified organization that provides the highest standard of service in BPO / IT / ITES sectors and other Outsourced Operations. SBS manages a wide array of processes within the Sun Group, by handling over 35 million Voice calls and in excess of 12.5 million Transactions annually.ss

  • SBS supports its Clients with value-added Customer Support Services by using sophisticated technology to optimize and link disparate process seamlessly.
  • SBS helps businesses to unlock new revenue opportunities in rapidly evolving customer-centric marketplace with fine-tuned processes, effective & optimized data mining techniques.
  • SBS Offices are located in multiple Indian metropolises. Our 1200 full time employees are trained and groomed to meet our customer requirement.

Our Origin

  • SBS initially began operations as a captive in-house unit of Sun DTH.
  • SBS’s approach and out of the box productivity, coupled with positive customer feedback and performance, has helped extend its reach far and beyond.
  • SBS has embraced the below indicted modern and comprehensive platform to improve business operations whilst leveraging its existing IT Solutions.
  • End to End optimised back office solution
  • Customer satisfaction par excellence
  • Intelligent IVR system
  • Premium desks
  • Reduction in customer call abundance
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Our Vision

  • SBS is committed to seeking growth and prosperity for our valued customers by multiplying business success rate and opening window of new possibilities.
  • SBS create synergy with partners through strategic alliance and as partners in progress.
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Our Strengths

  • People Management – Our professional work force management & employee engagement team ensures increased productivity and reduced employee attrition.
  • Process Innovation – Our in-depth focus on process management with expertise in analytics supports the change and innovation the market demands.
  • Technology Integration – Our blend of high end technical tools like (Cisco + Siebel + OBRM) is integrated to produce effective Software that suit client needs. Our smart decoupling layer theory adds end to end optimized back office solution, Intelligent IVR system and reduction in customer call abundance.
  • Locations – Our geographical connectivity and our unique strategic positioning supports our customers to attain optimum client support & satisfaction.
  • Management Information System – Our expertise in MIS supports Business improvement activities.

Corporate Governance

Our dedication and intentions to meet challenges in Global Corporate Governance arena facilitates fruitful relationships and healthy growth making it a better place for work.

We thank one & all for your attention, interest and confidences shown in Sun Business Solutions.

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Corporate Overview

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  • We are a Business Solutions enterprise with a Mission.
  • We are committed to the use of technology that empowers business growth, customer service and satisfaction.
  • We increase revenue growth, drive efficiency and lower costs for our clients.